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    How do I place an order? 

    The availability of every item on our website is shown on the individual product page. Everything is in stock and available to buy online unless stated otherwise. Often we list items available for pre-order so keep an eye out for these. Simply browse our site and select the item you wish to buy. Select the size that you require and add to cart. You will be notified that the required item has been added to the basket. You can then click the basket to review your order and proceed to the checkout. The quantity of the item you require can be changed on the Basket page. Have a promo/discount code? Simply enter your code at checkout. Regrettably promotion codes cannot be used in conjunction with any other discounts or promotions.

    Do you have a physical store I can visit? 
    Yes, we do have a bricks and mortar store. It is situated on the South Coast of England. The address is Victory Sports UK, Unit 44 Cascades Shopping Centre, Kingswell Path, Commercial Road, Portsmouth, PO1 4RR. We look forward to seeing you. Don't forget we offer a Click & Collect service. 

    BY CAR: 
    Cascades Shopping Centre is easy to find by car from the M3, the A3M and the A27, all of which join the M27 which links to the M275 which will lead you straight into Portsmouth. Follow the signs to the city centre and Cascades is on the left. The best postcode to use for your Sat Nav to find us is PO1 4RS. Parking is available in the Multi-storey Car Park. The car park opens 15 minutes prior to the centre opening and closes 15 minutes after the shops close. If you park in the Multi-Storey car park and visit our store - speak to member of the team in store who will be able to issue you with a FREE 30 minutes parking voucher. (Only valid in Multi-Storey car park)

    BY TRAIN: 
    The station for Portsmouth city centre is Portsmouth & Southsea. The shopping centre is about a five minute walk from the station. When you leave the station, turn right and the centre is on the left in the main pedestrian area. 

    PARK & RIDE: 
    Portsmouth has its very own Park & Ride, making it easier and cheaper for you to visit the city centre. As you join the M275 from the M27 and come into the city, you will see the Park & Ride on the left. The bus takes 7 minutes to get to the city centre and will cost you just £3 for your days parking. 

    FERRY: 
    Ferry travel into Portsmouth Harbour is easy from Gosport, Hayling Island and the Isle of Wight. Portsmouth Harbour is just a short ten minute walk from the city centre, or alternatively a short bus or train link will get you into the city centre. 

    Will you be getting any more in? 
    Unfortunately as with the majority of the items we stock, they are limited releases and we are not always able to re-stock. We always recommend buying something as soon as you see it and before we sell out if you are able to do so. We occasionally try to restock our most popular items but cannot always make that happen. Contact us and we’ll double check whether we have the requested item.  We can certainly make a note to notify you if and when the item is restocked. We often take repeat deliveries of popular products and occasionally customers will return items to us that do not fit. Please keep checking the site to see if the item you are looking for comes back into stock. 
    What methods of payment do you accept? 
    We accept all major credit and debit cards including Mastercard, Maestro, VISA, American Express, VISA Electron. We also accept PayPal, Apple Pay and ClearPay. 

    When will I get my item? 
    We aim to dispatch all orders on the same day of purchase Monday to Friday. 
    For same day dispatch or next day delivery all orders must be placed before 3PM (GMT) Monday-Thursday. We do not offer a Next Day Service over the weekend or bank holidays. Need your item in a hurry? Get in touch and we will do our best to get your item to you as quickly as possbile. 

    How much does delivery cost? 

    We currently use the following couriers Royal Mail and DPD LOCAL 
    Orders under £40.00 - £4.50 sent via Royal Mail Signed For 
    FREE UK Shipping on all orders over £40 sent via DPD LOCAL with expected delivery in 2-3 days. 
    Next Day Delivery UK Mainland Postage - £6.95 sent via DPD Next Day
    Standard Non-UK Mainland (Northern Ireland, Highlands, Channel Islands, Isle of Man) Postage £4.50 sent via Royal Mail 3-5 days
    European Postage £11.99 sent via Royal Mail 5-7 days
    Rest of the World £16.99 sent via Royal Mail 7-10 days

    What countries do you deliver to? 
    We deliver Worldwide with only a few exceptions. Please email for more information. We will always do our best to get our products to you. 

    Do you have a catalogue? 
    Unfortunately, we do not have a catalogue; all our available products are displayed on our website and in store. 

    Can I reserve an item and collect in store? 
    Yes we now offer a Click & Collect service. Simply choose this option at checkout.  Please bring your confirmation e-mail, and passport/driving license as proof of ID when you collect your order. We allow 14 days for orders to be collected. Orders not collected within this time will be automatically cancelled and refunded. If you have allocated someone to collect your order on your behalf they will need to provide proof of ID and confirmation of order. All Click & Collect customers are entitled to 30 minutes FREE PARKING in the Cascades Multi-Storey Car Park.
    Don't want to use the click and collect option. No problem just let us know what item(s) you'd like to reserve via email or over the phone and when you will be in to collect and we will put them by for you. Please note if items are not collected within 72 hours we have the right to cancel the reservation. 

    Do you do Gift Vouchers? 
    Yes, are gift vouchers are available to purchase. Please note these purchased online can only currently be used online and not in store. For more details regarding this please get in touch. 
    Can I cancel or change my order?
    Contact our store to cancel or make changes to your order prior to shipping or as soon as possible. However, once you have received shipping confirmation your order can not be cancelled or revised.